Frequently Asked Questions

You’re plumbers, right?

Nope! We only focus on sewer and drains.  If your kitchen sink is clogged, your bathtub won’t drain, your toilet is stopped up or your sewer is backing up, we are the guys to call. We focus solely on wastewater and wastewater pipes so if, for example, you need a new water heater, new water fixtures or have a leaky faucet, it’s best to call a plumber!

Does Reid & Pederson Drainage offer drain cleaning?

Yes, Reid & Pederson offers professional drain cleaning throughout Crete, IL and the surrounding area. Our experts will determine the size and nature of the clog and then use the most appropriate method to get rid of it!

Does Reid & Pederson Drainage offer sewer cleaning?

Yes, we offer both residential and commercial sewer cleaning services that include sewer rodding and hydro-jetting if needed!

Does Reid & Pederson Drainage offer Emergency Services or Weekend Services?

Yes, Reid & Pederson offers 24/7 emergency services and operates a limited work crew on Saturdays. Prices for these services are at a premium.

Does Reid & Pederson Drainage offer Financing Options?

Yes, Reid & Pederson offers a variety of financing options to help you get the drain and sewer services you need.

Does Reid & Pederson Drainage offer any Maintenance Plans?

Yes, we do! With Reid & Pederson’s annual preventive sewer maintenance plan, you can make sure your sewer in Crete, IL or the surrounding area is protected all year long. Membership is free and comes with several benefits.

What is your pricing like?

We charge flat-rate, up-front pricing. So whatever you’re quoted over the phone is what you’ll pay once the job is finished. If your technician discovers additional work that needs to be completed while he’s there, he will first let you know and get your approval before doing so.

How soon can you get to my home?

Most times, we’ll send a technician to you the same day you call. Sometimes our schedule does get pretty busy so in those instances, we’ll get a technician out to you the next day!

What steps are you taking to protect customers and your team during the pandemic?

Our technicians all wear face masks and/or face shields and gloves. We are minimizing contact with you in your home by maintaining six-feet of distance and offering customers the ability to call the office to make payment. We have stepped up disinfecting our trucks after every job. Our office is cleaned and disinfected daily and our office team wears masks as well.

Why do I need an outside cleanout?

An outside cleanout is the easiest way to access your sewer line for televising and cleaning. Without one, techs must rod through other messier and more expensive means. Investing in an outside cleanout today saves you money in the long run.

 What kinds of clogs does Reid & Pederson remove?

Any kind of clog! You name it, we have probably seen it. The most common offenders are tree roots in your sewer line. Other main culprits are hair and soap buildup in bathroom fixture lines, food and grease buildup in kitchen lines and paper towels and/or baby or “disposable” wipes being flushed down the toilet.

Should I use a chemical drain cleaner in my drains when I have a clog?

The short answer? No. Chemical drain cleaners are only a temporary fix to your clogged drain and using them can actually make your clog worse. Household drain cleaners are often caustic and formulated to eat away at your clog. That’s great but have you ever thought that they eat away at your pipes as well? Chemical drain cleaners also only settle at the bottom of your pipes, never fully reaching the full diameter of the pipe, resulting in only a partially cleared pipe. Lastly, chemical drain cleaners are dangerous for anyone working on the clog for fear of splash-back onto technicians.

What’s the difference between a sump pump and an ejector pump?

A sump pump works to pump excess groundwater away from your home’s foundation. It most likely turns on during periods of heavy rain and/or snowmelt.
An ejector pump works to pump waste and wastewater out of your home. If you have a basement with a bathroom in it, you most likely have an ejector pump working to carry the waste away.

Will I receive a copy of my sewer televising?

Yes! You’ll not only receive a copy of your televising video, but we’ll also send you a complete estimate that details the problems we found, as well as our recommendations for your sewer repair.

Is it possible to just perform a spot repair anywhere in the sewer?

Yes, one of the major advantages of using Reid & Pederson Drainage for your sewer repair is our ability to tailor a repair to each specific job.  We can make repairs anywhere in your sewer – from one foot to the entire length of your sewer line.

What types of pipes can be lined?

Most any type of pipe can be lined – including clay, cast iron, PVC, ductile iron and concrete.

What is Sewer Rodding?

Sewer rodding is a form of sewer cleaning that uses flexible rods with blades on the end of them. The rod is directed down a sewer line and once it reaches a clog, a motor is turned on and the blades go to work chopping up the clog, which can then be flushed easily down the line.

What is Hydro Jetting?

Hydro-jetting is a form of drain and sewer cleaning that involves sending a powerful stream of high-pressured water through pipes to remove clogs and thoroughly clean them out.

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