STATEMENT UPDATE ON COVID-19
As we continue to navigate these uncertain times during the COVID-19 outbreak, we want you, our valued customers, to know that we are here for you.
Governor Pritzker has put forth a legal protection order for Illinois residents. Reid & Pederson provides sanitary sewer services necessary for the safe operation of a residence, and therefore, we will remain OPEN to serve you with your sanitary sewer needs.
One thing we are certain of is our commitment to the health and safety of all of our customers and our employees. With that said, we are taking the following extra precautions in order to maintain the same level of customer service you have come to expect from us.
- Screening during initial call. All customers are being asked if anyone in their home is sick. Please reschedule your appointment if you are sick, we will continue to be here for you long after this uncertain time is over.
- Social Distancing. Our technicians are practicing safe social distancing – maintaining a 6-foot distance and not shaking hands – while in your home. Our technicians are also taking their trucks home with them every evening in a greater effort to further minimize day-to-day contact with others.
- Cleaning and Sanitizing. Our technicians are equipped with proper cleaning and sanitizing products for themselves and their vehicles. We have enhanced our cleaning protocols and increased the number of times office work areas, vehicles and all other areas are cleaned and disinfected.
Reid & Pederson is taking every precaution to keep our employees and our customers safe through these uncertain times. If you have any immediate service needs or any questions about how we can help you and your family over the next few weeks, please call us right away.
We are here and we remain committed to you!